Episode 80

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Published on:

16th Nov 2021

Customer Success in Small Business from Home, with Katie Matthews, Ep. 80

Katie Matthews works from her home in Portland, Oregon, as the leader of the Customer Success team at The Presentation Company, a women-owned consulting firm helping enterprise customers create a culture of storytelling within their teams. Katie has worked from home with TPC for nine years, but she's been working from home for 15 years altogether. She's been the director of Global Accounts & Training Operations, with rare onsite or work trips.

In this episode, Katie shares how she spends time leading her team as well as communicating with clients directly and is on Zoom a fair amount. As someone who is mindful of how she presents herself on camera, she didn't usually divulge that she was working from a home office but appreciates that it's become normalized as of late. She was able to set up her office in a portion of her basement and decorated the background where she takes her calls with shelving, books, and a chair with a decorative pillow.

Katie has a 14-year-old son and a 12-year-old daughter, who have typically been in summer camps or school while she's working, though she was able to adjust her workflow and schedule somewhat during the pandemic to accommodate sharing homeschooling along with her co-parent. Her team is in a season of growth, and she talked about how there needs to be an open conversation with an employer around expectations relating to remote work, especially around issues such as childcare. When she's not working, Katie enjoys traveling and running with her group of local moms.

If you'd like to learn more about Katie, you can reach out to her via email or on LinkedIn:


www.linkedin.com/in/katielmatthews


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About the Podcast

Yes, I Work From Home
April Malone interviews people who work from home
Yes, I Work From Home is a community where people share stories about their work-from-home journey. April Malone is the host and interviews a wide variety of people who work from home in different capacities. Guests include entrepreneurs, freelancers, teleworking employees, and those managing a home-based business or remote team. April and her guests discuss how they started working from a home office, some of the challenges they've faced, benefits, and tips and tricks that might help others. Interview guests will talk about why and how they work from home, what they do, who they help, and how they balance work with household responsibilities. They'll also talk about how they manage staying connected with colleagues, clients, and work to maintain healthy habits and a social life. Listeners will be informed about upcoming WFH community events and hear about helpful physical products, digital tools, and services that April and her guests feel are worth recommending.

This podcast has a typical run time of 45 minutes, published twice a week on Tuesdays and Thursdays. Learn more about April Malone and the community at Yes, I Work From Home: https://www.yesiworkfromhome.com/

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April Malone

April Malone is the founder of Yes, I Work From Home and the host of this podcast. She is an adult educator who helps people improve their work-from-home situation by cultivating a community of sharing and accountability for people who work from home. April has worked from home for 12 years in a variety of roles including as an employee of a major health organization, running an online store selling physical product, and she spent two years as a full-time online ESL teacher. April is in the USA and is originally from the northern state of Minnesota known for its lakes, mosquitos, and brutal winters; but she now lives with her husband and three children in Arizona, where the desert summers are incredibly hot but the winters are lovely.